Last Updated: August 12, 2024
At Designelt, we are committed to delivering high-quality digital products, including premium templates and mockups, to enhance your creative projects. We understand that purchasing digital content is a significant decision, and we strive to make your experience as smooth and satisfying as possible. This policy is designed to provide clarity on our approach to cancellations and refunds, ensuring that you are informed about your rights and our practices.
1. Digital Products
All products available on Designelt are exclusively digital goods that are delivered electronically. This includes a wide range of templates, mockups, and other design resources that are instantly accessible upon purchase. Due to the inherent characteristics of digital content:
Instant Access: Once your purchase is successfully completed, you will gain immediate access to download and use the product. This instant delivery ensures that you can start working on your projects without delay.
Non-returnable Nature: Unlike physical products, digital goods cannot be returned once they have been downloaded or accessed. This is because digital products, once delivered, are effectively “used” and cannot be returned or revoked.
2. Cancellations
We recognize that circumstances can change, and you may need to cancel a purchase. However, due to the immediate availability of our digital products:
Immediate Access: Since our products are delivered instantly after the transaction, cancellations are generally not possible after purchase. The sale is considered final once the transaction is complete, as you have already been granted access to the digital content.
Exceptional Cases: We understand that errors can happen. If you have not yet downloaded or accessed the product and believe the purchase was made in error (e.g., an accidental purchase or a duplicate order), please contact our support team at info@designelt.com as soon as possible. We will review your request, and in cases where the product has not been accessed, we may offer a cancellation and refund at our discretion.
3. Refunds
Our refund policy is designed to address specific situations where a refund may be warranted, while also protecting the integrity of our digital products:
All Sales Are Final: Given the digital nature of our products, all sales are final and non-refundable once you have gained access to the product. This policy is in place because, unlike physical goods, digital content cannot be returned or “unused” once it has been delivered. We encourage you to review product details carefully before completing your purchase.
Defective Products: We are committed to providing high-quality digital products. However, if you encounter a technical issue with a product, such as a corrupted file, download error, or other defect that prevents you from using the product as intended, please contact our support team within 7 days of your purchase. We will work diligently to resolve the issue. Depending on the nature of the problem, we may:
Provide a replacement product that functions correctly.
Offer troubleshooting assistance to help you resolve the issue.
Grant a refund if the issue cannot be resolved and the product remains unusable.
Duplicate Purchases: If you accidentally purchase the same product more than once, please notify us at info@designelt.com with proof of the duplicate transaction. After verifying the duplicate purchase, we may issue a refund for the duplicate charge.
4. How to Request a Refund or Cancellation
If you believe you are eligible for a refund or need to request a cancellation, please follow these steps:
Contact Us: Send an email to our support team at info@designelt.com within 7 days of your purchase. Be sure to include the following information:
Your order number.
The name of the product you purchased.
A detailed description of the issue or the reason for your request.
Review Process: Upon receiving your request, our team will conduct a thorough review. We aim to respond within 7-10 business days. During this process, we may ask for additional information or clarification to better understand your situation.
Resolution: If your request is approved, we will proceed with the appropriate action, whether that be issuing a refund, providing a replacement product, or offering other solutions. Please note that refunds will be processed to your original payment method, and it may take several business days for the refund to appear in your account, depending on your payment provider’s policies.
5. Contact Information
Your satisfaction is important to us, and we are here to assist with any questions or concerns you may have. For any inquiries regarding our Cancellations & Refunds Policy, or if you need further assistance, please reach out to us at:
Email: info@designelt.com
We are committed to providing excellent customer service and will do our best to resolve any issues you may encounter with your purchase. Thank you for choosing Designelt as your trusted source for design resources.
At Designelt, our goal is to provide you with high-quality digital products that enhance your creative projects. We understand that your satisfaction is crucial, and we are dedicated to ensuring that your experience with our platform is positive and productive. While the nature of digital products means that certain restrictions on cancellations and refunds are necessary, we remain committed to addressing any issues that may arise promptly and fairly.
We encourage you to review our product offerings carefully before purchasing to ensure they meet your needs. However, should you encounter any problems or have any questions regarding your purchase, our support team is here to help. Your trust in Designelt is important to us, and we will do our best to resolve any concerns in a manner that aligns with our policies and your expectations.
Thank you for choosing Designelt as your partner in creativity. We look forward to supporting your design journey with our premium resources.
